1. Use of Wellio

Wellio provides tools for managing call sheets, conducting surveys and generating reports for healthcare-related feedback workflows. Access is limited to authorised users and must comply with applicable privacy, security and organisational policies.

2. Accounts and Security

Users are responsible for keeping their login credentials secure and for notifying their organisation if they suspect unauthorised access. Administrators may configure roles, access and retention settings.

3. Data and Privacy

Customer and survey data must be processed only for approved purposes. Organisations remain responsible for ensuring that uploaded contact information and survey workflows have a valid legal basis.

4. Reports and AI Assistance

AI-assisted report generation is intended to support analysis and drafting. Users should review generated outputs before relying on them or sharing them externally.

5. Availability

Wellio is provided with reasonable care, but uninterrupted availability is not guaranteed. Maintenance, configuration changes or external service issues may affect access.

6. Contact

Questions about these terms can be sent to your Wellio administrator or platform contact.